A BLESSED CHRISTMAS HOLIDAY AND HAPPY HANNAKUAH TO OUR FABULOUS CUSTOMERS!!!

 
 
 
 

Our Lifetime Warranty/Repair Policy


All Florian Ratchet-Cut™ Pruning Tools are warrantied for 1 year against defects in materials and workmanship. Failure due to misuse or normal wear and tear is not covered after 1 year under the Lifetime Warranty.

AFTER 1 YEAR: LIFETIME Hand Pruner Replacement Policy: RP701 & RP601: In addition to the Lifetime Warranty against defects in materials and workmanship, the RP701 & RP601 also includes A Lifetime Replacement Guarantee: Return your RP701/RP601 to:

 

Florian Ratchet-Cut™
157 Water Street
Southington, CT 06489

with $14.00 for each hand pruner, for any reason, and recieve a new one.

Lifetime Warranty Replacement & Repair Policy:

All Other Tools* covered under the Lifetime Replacement & Repair Policy can be repaired at the Factory or traded in for 50% off the current retail price of a new tool. All warranty claims will be evaluated and repaired or replaced at the discretion of Florian Tools. *Saw Blades not included in Warranty Policy.

 

LIVE CUSTOMER SERVICE REPRESENTATIVES

At Florian Tools, we strive to provide the very best in personalized customer service.  In an age when most companies have moved to computerized customer service, we still provide U.S. Customer Service representatives.  As a small family run company however, good customer service can be a daunting service to provide, especially during our busiest times.  Make no mistake, it may not be instantaneous service but it will be personal, live and caring.  Be sure to allow for coast to coast time differences as our offices are only open M-F 9:00-4:00 EST.  And as always: We appreciate your loyalty and patronage!!